Returns and Refund Policy

🔄 Returns and Refund Policy

We hope you are satisfied with your purchase. If you have any dissatisfaction, we are happy to assist you.

Eligibility for Returns

Items must be returned within 15 days of receipt.

Items must be in brand new condition, unworn, unwashed, and with all tags intact.

Sale items, lingerie, and accessories are non-refundable unless there is a quality issue.

Return Process

Please email support@jonesjonas.com with your order number.

Our team will provide return instructions.

After receiving and inspecting the item, we will process your refund.

Refund Method

Refunds will be returned to the original payment account.

Processing Time: 5-10 business days after approval.

Return Shipping Costs

Unless there is a quality issue or the wrong item was sent, the customer is responsible for return shipping costs.

Damage or Wrong Items

If you receive a damaged or wrong item, please contact us within 48 hours of receipt and provide photographic evidence.

📜 Terms and Conditions

By accessing and using the JonesJonas website, you agree to the following terms:

All content on this website is the property of JonesJonas and may not be used without permission.

Prices and stock availability are subject to change without notice.

We reserve the right to refuse service or cancel orders at our sole discretion.

Any dispute shall be governed by applicable local law.

JonesJonas reserves the right to update these terms at any time.