Shipping Policy

🚚 Shipping Policy

JonesJonas is committed to delivering your order in a timely and reliable manner. Please review our shipping policy below for details on processing and delivery times.

Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation

  • Orders are not processed or shipped on weekends or public holidays

  • During high-demand periods, processing times may be slightly extended

Shipping Timeframes

Estimated delivery times begin after the order has been shipped, not including processing time:

  • United States: approximately 7 business days

  • Europe: approximately 12 business days

  • Other Regions: delivery times may vary depending on destination and local carriers

Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs clearance or local postal delays.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. Tracking updates may take 24–48 hours to become active.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities. These charges are the responsibility of the customer and are not included in the order total.

Incorrect Address or Failed Delivery

Please ensure that your shipping address is accurate and complete. JonesJonas is not responsible for delays or lost shipments due to incorrect or incomplete addresses provided at checkout.

Lost or Delayed Shipments

If your order has not arrived within the estimated timeframe, please contact us at support@jonesjonas.com. Our customer support team will assist you in resolving the issue.